CALL: 01704 821187


Established in 1935, Millins Chartered Insurance Brokers, or Millins as it is affectionately known, has been independently owned and run by the Millin family since 1963.

Millins Potted History          

Established in 1935 and owned by the Millin family since 1963, Millins has always striven to do the right thing in all aspects of business life.  Our founder John Millin, now retired, supported numerous insurance organisations locally. He was Chairman of the Southport Local Committee of The Insurance Institute of Liverpool in the 1970s and again in the 1980s. John was the also the First Chairman of the Lancashire Region of the British Insurance Brokers Association (BIBA).

Wendy Cook (John’s daughter and the firm’s present Managing Director) in the 1990-2000s represented the North West on the National Advisory Council of the Society of Technicians in Insurance, and was a Council member of the Insurance Institute of Liverpool, becoming Deputy President for a brief time before being awarded an exceptional service medal in 2004.

We believe in providing excellent customer service and strive to exceed our clients expectations. We do not have a call centre and all of our staff are trained to assess and focus on the individual needs of each and every one of our clients. You’ll never hear us say that we can’t do something as “the computer won’t let us”.  We believe that our can and will do attitude sets us apart.  This approach allows us to deliver the first class bespoke service that in today’s increasingly complex and regulated society our clients do appreciate.

Each team member has individually completed the Chartered Insurance Institute (CII) Ethics Course.  We are delighted to have achieved Chartered Insurance Broker status as we believe that this accreditation complements our vision perfectly.

Meet The Team

Our Advisors

Each of our advisors is Chartered Insurance Institute Qualified and undertakes CPD to maintain their knowledge and qualification.  Today Millins is managed by its two directors, each being readily available to all clients on a day to day basis:

Wendy Cook : Millins Chartered Insurance Brokers : Staff Photos

Wendy Cook, Managing Director – ACII & Chartered Insurance Broker 

Wendy joined the family firm in 1989 and manages our office on a day to day basis.  She is experienced in both Insurance and Equestrianism. In 1984 she attained the (British Horse Society’s) BHSAI and in 1986 BHSII. She first qualified in Insurance in 1990, and in 2000 attained ACII and Chartered Insurance Broker status.  Hands on director since 1992 she has overall responsibility for our business.  Wendy heads Equestrian Commercial, undertaking day to day Management of the business and supervision of all areas.

Millins Chartered Insurance Brokers : Staff Photos

Andy Smith, Commercial Broking Director – ACII & Chartered Insurance Broker 

Andy started his Insurance Career in 1980 joining Millins in 2007. He has extensive Commercial Insurance broking experience. Andy has a remarkable depth of insurance expertise having advised clients in many varied industries and professions on both insurance and risk management issues. At Millins he is responsible for our non-equestrian commercial clients. Andy also assists with day to day management of the business.

Millins Chartered Insurance Brokers : Staff Photos

Keren Keenan – Cert CII

Came on board in 2011 bringing a wide experience having worked in the insurance industry since 1987. Keren has previously managed two high street branches for national brokers and has also worked within a large specialist equestrian broker. She has her own horse & competes regularly. Today Keren takes the lead on Personal Insurances supporting new and historical clients every day.

Millins Chartered Insurance Brokers : Staff Photos

Natalie Jones – Cert CII, Degree in Equine Behaviour & Welfare

Joined Team Millins in 2009. Natalie is experienced in arranging and maintaining a wide variety of classes of insurance within the equestrian sector.  Her main focus currently is advising Horsebox owners on their insurance needs, both private and commercially used.  Natalie keeps her own horse locally and enjoys supporting and attending local competitions.

Our Administration Team

Millins Chartered Insurance Brokers : Staff Photos

Susan Phillips

Joined Millins in 2021.  With a broad based background in book-keeping & accounting, Susan is perfectly placed to keep close watch over our premium accounts, premium financing and ensures that funds are both collected and sent on to insurers in good time.

Millins Chartered Insurance Brokers : Staff Photos

Bev Whitehead 

Is BHSAI, UK CC level 2 qualified, previously owned her own business and came to Millins in 2018 to provide additional Administrative support. Bev’s Equestrian and Business background places her well for handling the everyday and sometimes diverse administrative support required within a busy insurance brokerage.


All of our quotes are undertaken over the phone, we find this the most effective way of ensuring that we meet your quote needs and deadline. Contact us by phone (Mon-Fri, 9am to 5pm) for  further information, advice or a quote:

Call: 01704 821187